Frequently Asked Questions
Everything you need to know about clean beauty and your order.
Are PÜR products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
What does 'clean beauty' mean at PÜR?
Our formulas are formulated without parabens, gluten, talc, mineral oil, and sulfates. We focus on skin-nourishing ingredients that provide high-performance results without harsh chemicals.
How can I find my perfect foundation shade?
You can use our online Shade Finder tool or contact our beauty experts with a photo of yourself in natural lighting for a personalized recommendation.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item within 30 days of the delivery date for a full refund, minus shipping costs.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your products sooner.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.